Last Updated: September 4, 2026

At HAKVEN, we want you to feel confident in every purchase. If your order is not right for you, you may be able to return your eligible items within 30 days of delivery.

This Returns Policy explains our voluntary return and exchange program. Nothing in this Policy limits or excludes any statutory consumer rights that apply to you under the laws of your country or region.

1. 30-DAY RETURNS

Eligible items may be returned within 30 days from the date you receive your order.

You must initiate your return request within this 30-day period. Your return does not need to arrive at our facility within the 30-day period, provided that the return was properly initiated within the applicable timeframe and sent back within the period specified in the return instructions.

HAKVEN may refuse returns that are initiated or shipped outside the applicable return period, except where different statutory rights apply.

2. RETURN CONDITIONS

To be eligible for a standard return, the item must:

• Be in its original condition.

• Be unworn and unwashed.

• Only have been tried on in a manner similar to trying on an item in a store.

• Have all original tags and labels attached.

• Be free from stains, odors, damage, alterations, or other signs of use.

• Be returned with its original packaging where applicable.

We reserve the right to refuse a return, reduce the refund, or provide an alternative resolution where an item has been used or handled beyond what is reasonably necessary to assess its fit, characteristics, and condition, subject to your statutory rights.

3. ITEMS THAT MAY NOT BE ELIGIBLE FOR STANDARD RETURNS

Certain products or circumstances may be excluded from our standard return program, including:

• Products marked Final Sale.

• Certain heavily discounted products where the product page or checkout clearly states that the item is final sale or otherwise excluded from returns.

• Products that have been worn, washed, altered, damaged, or otherwise used beyond reasonable try-on.

• Personalized or customized products, where applicable.

• Hygiene-sensitive products, where applicable.

Any exclusion from our commercial return policy does not affect your statutory rights, including rights relating to defective, damaged, misdescribed, or non-conforming products.

4. COUNTRIES WITH FREE RETURNS

HAKVEN currently offers free standard returns in the following countries:

• United States

• Spain

• France

• Italy

• Germany

• Netherlands

• United Kingdom

For eligible returns from these countries, HAKVEN will provide the applicable return label or return instructions at no cost to the customer.

For other countries, returns may still be available, but the customer may be responsible for the direct cost of returning the item. The applicable return cost and available return methods will be displayed through the returns process.

Where a product is confirmed to be defective or otherwise subject to a statutory remedy, HAKVEN will handle reasonable return costs as required by applicable law.

5. HOW TO START A RETURN

You can start a return through the HAKVEN returns portal.

Customers with a HAKVEN account may access their order and initiate a return directly from their account.

Customers who checked out as guests may also initiate a return using the order information requested through our returns portal.

You will be asked to select the relevant product and reason for the return. Depending on the reason selected and the circumstances of the order, different resolution options may be presented.

6. RETURN AND EXCHANGE OPTIONS

Depending on the product, reason for return, order, location, and applicable law, HAKVEN may offer one or more resolution options.

These may include:

• An exchange for an eligible size or color.

• HAKVEN Store Credit.

• A refund to the original payment method.

• In certain circumstances, an alternative resolution where returning the physical product may not be necessary.

The specific options available to you will be shown during the return process and may vary depending on the circumstances of the return.

7. HAKVEN STORE CREDIT

Where Store Credit is offered as a return or exchange resolution, the applicable amount and conditions will be displayed during the return process before you confirm your selection.

HAKVEN Store Credit issued as part of a return or product resolution:

• Does not expire.

• Can be used together with other promotional discounts, subject to the applicable promotion terms.

• Is not transferable.

• Cannot be exchanged for cash.

• Cannot be refunded to the original payment method.

• Is intended for use on purchases made through HAKVEN.

8. SIZE AND COLOR EXCHANGES

Where available, customers may request an exchange for:

• The same product in a different size; or

• The same product in a different color.

We do not generally offer exchanges for a different product.

For eligible exchanges, HAKVEN will provide the applicable return instructions and, where applicable, a prepaid return label.

For customers in our free-return countries, eligible exchanges are generally provided without return shipping costs.

If the requested size or color is unavailable, HAKVEN may offer an alternative resolution, which may include HAKVEN Store Credit or a refund to the original payment method, subject to applicable law and the options available for the order.

9. DEFECTIVE OR DAMAGED PRODUCTS

If you believe that your product is defective, damaged, or does not conform to the applicable product description or legal requirements, select Defective / Quality Issue when initiating your return or contact HAKVEN Customer Support.

We may request photographs and/or videos showing the issue so that we can assess the claim.

In some cases, we may ask you to return the product for further inspection. In other cases, HAKVEN may determine that a physical return is not necessary.

Where appropriate, HAKVEN may offer an alternative resolution, including HAKVEN Store Credit or a refund to the original payment method.

Any resolution offered in connection with a defective or damaged product will be subject to applicable law and will not limit any mandatory legal remedies available to you.

10. RETURN SHIPPING AND LABELS

Where HAKVEN provides a prepaid return label, you must use the return method and carrier specified in the return instructions.

HAKVEN is not responsible for returns sent through an unauthorized method or to an address that was not provided by HAKVEN.

For countries where free returns are not offered, the applicable return cost may be displayed before you complete the return request and may be deducted from the amount otherwise refundable where permitted by applicable law.

11. RETURN PROCESSING

Once your returned item reaches our designated return facility, we will inspect the product to verify its condition and eligibility.

For standard commercial returns, refunds, exchanges, or other resolutions will generally be processed after the returned product has been received and inspected.

Processing times may vary depending on the destination, carrier, return volume, and inspection requirements.

Once a refund has been issued, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

Where applicable law requires an earlier refund or otherwise regulates the timing of refunds, those legal requirements will apply.

12. RETURNING ITEMS FROM MULTIPLE ORDERS

Items from different orders should generally be returned separately unless our return instructions expressly allow them to be combined.

Failure to follow the provided return instructions may delay processing.

13. PROMOTIONAL ORDERS AND DISCOUNTS

Returns and refunds are generally calculated based on the amount actually paid for the product, after applicable discounts.

Where an item was purchased as part of a promotion, bundle, multi-buy offer, or other promotional arrangement, the applicable refund or Store Credit may be adjusted to reflect the actual value paid for the returned item and the terms of that promotion.

Products clearly marked as Final Sale or otherwise excluded from returns are not eligible for standard commercial returns, subject always to applicable statutory rights.

14. STATUTORY CONSUMER RIGHTS

Our 30-day return policy is a voluntary commercial benefit and is intended to provide customers with rights in addition to any mandatory rights provided by applicable law.

Depending on your location, you may have statutory rights relating to:

• Cancellation or withdrawal from an online purchase.

• Defective or non-conforming products.

• Damaged or incorrectly supplied products.

• Refunds and delivery charges.

• Minimum legal return periods.

Nothing in this Returns Policy affects those rights.

Customers in the European Union and other jurisdictions with applicable consumer protection legislation may have statutory rights that apply independently of HAKVEN's 30-day commercial return policy.

Where statutory rights provide a different or greater protection than this Returns Policy, the applicable statutory rights will prevail.

15. ABUSE AND FRAUD

HAKVEN reserves the right to investigate suspected fraudulent, abusive, or commercially unreasonable return activity.

This may include repeated returns involving products that have been worn, washed, damaged, altered, or otherwise used beyond reasonable try-on, false defect claims, fraudulent tracking information, or other misuse of the return process.

We may restrict or refuse access to our commercial return program where permitted by law.

These measures do not affect statutory consumer rights.

16. CHANGES TO THIS RETURNS POLICY

HAKVEN may update this Returns Policy from time to time.

The version published on this page will apply to returns initiated after the effective date, subject to any rights that cannot legally be excluded or changed.

17. CONTACT

For questions about returns, exchanges, defective products, or Store Credit, please contact:

HAKVEN Customer Support
Email: support@hakven.com

Please include your order number whenever possible.

If you would like to return one or more items, you must submit a return request within 30 days of delivery.

If you have an account, go to My account, open My orders, select the relevant order, and click Request a return. Select the items you would like to return, choose a reason, and submit your request.

If you checked out as a guest, access My account using the same email address used for your purchase. You’ll receive a six-digit access code and will then be able to view your order and request a return.

We’ll review your request manually and send you the relevant instructions. Return shipping is free, and we do not charge a restocking fee. Please do not send the items until you receive our approval and return instructions. If you need help, contact us at support@hakven.com with your order number.

Have you returned an item but still haven’t received your refund or exchange? Here’s what to check before contacting us.

Step 1: Check your return tracking

Check the tracking page provided by your carrier and look for an update such as:

• Delivered
• Return delivered
• Received at the return destination
• Returned to sender

A delivery confirmation means that the return has reached the destination shown in your return instructions. It does not necessarily mean that your refund or exchange has already been processed.

Step 2: Check whether your return is still within the processing timeframe

Refunds and exchanges are processed after the returned item has been received and reviewed. The processing timeframe starts when the return is received, not when you send it.

Please also check:

• Your inbox and spam folder for a refund or exchange confirmation email from HAKVEN.
• Your original payment method for the refund.
• Your email for a dispatch confirmation and tracking link if you requested an exchange.

Refunds are always issued to the original payment method used for the order. We cannot transfer a refund to a different card, account, or payment method. Your payment provider may need additional time to make the funds available after we process the refund.

If your refund or exchange is approved, return shipping is free under our return policy. Return requests must be submitted within 30 days of delivery.

If the full processing timeframe has passed and you still cannot confirm that your return has been received, contact us at support@hakven.com with:

• Your order number
• Your return tracking number
• Proof of postage or delivery
• Whether you are waiting for a refund or an exchange

We’ll review the return and help you with the next steps.⠋

Need a different size? You can request an exchange for the same item within 30 days of delivery.

If you have an account, go to My account, open My orders, select the relevant order, and request an exchange. Choose the item and the new size you would like.

If you checked out as a guest, access My account using the same email address used for your purchase. You’ll receive a six-digit access code and will then be able to view your order and submit your request.

Size exchanges are subject to product availability and approval. Return shipping is free for eligible returns, and we do not charge a restocking fee. Please wait for our approval and return instructions before sending the item back.

If the requested size is unavailable, contact us at support@hakven.com and we’ll help you find the best solution. Exchanges must be requested within 30 days of delivery.

Con lo que tenemos configurado, esta versión es más segura que prometer un cambio automático, porque los cambios siguen necesitando revisión y dependen de que la talla esté disponible.⠋

We currently offer the following ways to save on your HAKVEN order:

Newsletter discount

Subscribe to the HAKVEN newsletter to receive your 10% discount code:

https://www.hakven.com/es/pages/sign-up-to-our-newsletter

The discount code is provided after your subscription has been completed and can be used once per customer. If you have already subscribed but haven’t received your code, please check your spam or junk folder.

Refer a friend

You can also take part in our Refer a Friend programme. Your friend can receive a discount on their first order, and you may receive a reward for your referral.

Find out more here:

https://www.hakven.com/pages/refer-a-friend

Can I use an athlete discount code?

Yes! Official HAKVEN athletes and creators may have their own unique discount code offering 10% off your order. It’s a great way to support your favorite athlete and save on your purchase.

Here’s how:

• Visit your favorite HAKVEN athlete’s or creator’s social media profile.
• Look for their official HAKVEN discount code. It may be based on their name.
• Enter the code at checkout before completing your order.
• Enjoy your 10% discount.

Athlete discount codes are subject to their individual terms and cannot be combined with other promotional codes. Use only codes shared through HAKVEN’s official channels or by an officially partnered athlete or creator.

My discount code is not working

Please check the following:

• Make sure the code has been entered exactly as provided, without extra spaces.
• Check that the code is still valid and has not expired.
• Make sure the discount code has not already been used. Some promotional codes can only be redeemed once per customer.
• Discount codes cannot be combined with other discount codes or promotions.
• Check the specific terms of the promotion and whether the products in your basket are eligible.
• Enter the code before completing your order. Discounts cannot normally be added after the order has been placed.
• Applying a discount may reduce the order total below the minimum required for free shipping.

If your code still does not work, contact us at support@hakven.com before completing your order and we’ll be happy to help.

How does the Refer a Friend program work?

Know someone who would love HAKVEN? Share your referral link with your friends and they may receive a discount on their first eligible order. You may also receive a reward when your referral qualifies.

How does it work?

1. Visit our Refer a Friend page or open the referral widget on our website.
2. Follow the instructions to access or generate your personal referral link.
3. Share your link by email, message or social media.
4. Your friend should open the link, enter their email address and follow the instructions to claim their offer.
5. Once your friend completes an eligible order, any applicable reward will be issued according to the current referral programme terms.

You can find more information here:

https://www.hakven.com/pages/refer-a-friend

When will I receive my reward?

Rewards are issued after your friend completes a qualifying order and the order has not been cancelled, refunded or returned. The delivery time may vary depending on the current promotion and the programme terms.

Can I refer more than one friend?

You can share your referral link with more than one person, subject to any limits or eligibility conditions that apply to the current referral programme.

Can I refer someone who has already purchased from HAKVEN?

Referral offers are generally intended for new customers. Your friend must meet the eligibility requirements shown on the referral page for the referral to qualify.

What happens if my friend cancels or returns their order?

If the qualifying order is cancelled, refunded or returned, the referral reward may not be issued or may be cancelled.

What should my friend do with the referral link?

Your friend should click the unique referral link, enter their email address if requested and follow the instructions to claim their offer before completing their first eligible order.

Why haven’t I received my reward?

This may happen if:

• Your friend did not use your referral link.
• They used a different email address from the one connected to the referral.
• Their order did not meet the current programme requirements.
• The order was cancelled, refunded or returned.
• The reward is still within the processing timeframe.
• The referral programme has a limit on the number of rewards available.

If you need help, contact us at support@hakven.com with your email address, your friend’s order number and any referral details.

How can my friend use their discount?

Your friend should follow the instructions provided after opening the referral link. The discount code must be entered at checkout before completing the order.

Referral codes cannot be combined with other discount codes or promotions, and they are subject to the current programme terms, expiry date, minimum order value and product eligibility requirements.

Women's Size Guide

Men's Size Guide

Extend the life of your favorite HAKVEN pieces with these simple care tips.

How to care for your sportswear

Your activewear works hard during every workout, so looking after it properly helps preserve its fit, comfort, color and performance for longer. It can also help reduce unnecessary waste and energy use.

1. Always check the care label first

Before washing any HAKVEN garment, check the care label. The symbols explain how the item should be washed, dried and ironed without damaging the fabric.

Care instructions may vary depending on the material, so always follow the label specific to your item.

2. Wash your clothes inside out

Turn your sportswear inside out before washing. This helps remove sweat and odors while protecting the outer fabric, colors, logos and prints.

3. Wash at a low temperature

Whenever possible, wash your sportswear at 30°C or below. Cold or low-temperature washes help protect the fabric and elasticity of your garments, while using less energy.

Avoid hot washes unless the care label specifically recommends them.

4. Avoid the tumble dryer

Whenever possible, air-dry your HAKVEN clothing. Tumble drying can damage fabrics, reduce elasticity and cause colors, logos or prints to fade over time.

Air drying is gentler on your clothes and helps reduce energy consumption.

5. Wash similar colors together

Wash light and dark colors separately to help prevent color transfer and keep your garments looking their best.

6. Use a gentle detergent

Choose a mild, fragrance-free detergent whenever possible. This can help protect the fabric and reduce unnecessary exposure to harsh chemicals.

7. Wash only when needed

Washing your clothing only when necessary helps extend the life of your garments and reduces water and energy use. Always allow sweaty sportswear to dry before placing it in the laundry basket to help prevent unwanted odors.

By following these simple steps, you can help your HAKVEN pieces last longer and make more sustainable choices every time you do your laundry.⠋

Everything you need to know about accessing and using your HAKVEN customer account.

Why should I access my HAKVEN account?

Accessing your account makes it easier to:

• View your order history.
• Check the status of your orders.
• Request a return or cancellation when eligible.
• Manage your saved account details and addresses.
• Access your customer information more easily when placing future orders.

How do I access my account?

1. Click the Account icon at the top of the HAKVEN website.
2. Enter the email address associated with your HAKVEN account or order.
3. We’ll send a six-digit verification code to your email address.
4. Enter the code to access your account.

You don’t need to create or remember a password.

If you checked out as a guest, use the same email address that you used when placing your order. Once you access your account, your order should be available if it is associated with that email address.

I’m having trouble accessing my account

Please check the following:

• Make sure you are using the same email address used when placing your order or creating your account.
• Check your inbox and spam or junk folder for the six-digit verification code.
• Wait a few minutes and request a new code if necessary.
• Make sure you are accessing the official HAKVEN website.

If you still cannot access your account, contact us at support@hakven.com and include the email address associated with your order. Never send us your verification code or password.

We receive messages from creators, athletes, organisations and businesses interested in working with HAKVEN. We’re grateful to everyone who takes the time to contact us, so we’ve put together this guide to explain how we review different types of requests.

Athlete and brand partnerships

We review potential athlete and creator partnerships selectively. We look for authentic content, a genuine connection with our brand and creators who build engaged communities.

There is no guaranteed response time, and sending a request does not guarantee a partnership. The best way to get noticed is to keep creating content that feels genuine and reflects your own personality.

To help us discover your content:

- Tag @hakven_official in your posts.
- Use relevant hashtags such as #HAKV​EN.
- Share content that reflects your own training journey and style.
- Focus on building a real and engaged community.
- Show how HAKVEN fits naturally into your everyday life.

Please do not send repeated messages asking for an update. Our customer support team may not be able to provide feedback or check the status of partnership opportunities.

PR gifting requests

We consider PR and product gifting requests on a case-by-case basis. If you would like to contact us, please send a brief proposal to support@hakven.com including:

- Your name and social media links.
- Your country and audience.
- The type of content you create.
- The products or collection you are interested in.
- Your proposed content, campaign or collaboration.
- Any relevant dates or deadlines.

Sending a request does not guarantee that products will be gifted or that a collaboration will be accepted.

Event sponsorships and business collaborations

For event sponsorships or business collaborations, please include details about your organisation or event, the location, dates, audience, proposed partnership and what you are looking for from HAKVEN.

We review each request individually and will contact you if the opportunity is a good fit for HAKVEN.

Thank you for your interest in HAKVEN and for supporting our brand.

Interested in becoming a HAKVEN athlete? Here’s what you need to know about how we discover and select potential athletes and creators.

How can I become a HAKVEN athlete?

There is no fixed list of requirements or minimum follower count to become a HAKVEN athlete. Every athlete and creator is different.

We look for:

• High-quality and authentic content.
• A genuine connection with the HAKVEN brand.
• Consistency and creativity.
• An engaged and supportive community.
• People who inspire others through their training, lifestyle and personal journey.

Our team discovers potential athletes and creators based on their content, values and connection with their audience. We focus on authenticity and community engagement rather than follower numbers alone.

What can I do to get noticed?

• Stay focused on your own journey.
• Highlight what makes you unique.
• Create content you are genuinely proud of.
• Inspire your audience through your training and lifestyle.
• Tag @hakven_official in your posts.
• Use relevant hashtags such as #HAKV​EN.

Is there an application form or sponsorship email?

At the moment, we do not have an open athlete application form or a dedicated sponsorship email. Our team discovers potential athletes and creators independently.

Our customer support team cannot forward profiles, recommend applicants or provide updates about potential partnerships.

What happens next?

You do not need to submit an application or wait for confirmation. Our team reviews content at its own discretion. If we believe there is a good fit, we will contact you directly.

In the meantime, the best thing you can do is keep creating authentic content, stay consistent and continue tagging HAKVEN in your posts.